CONTENUTI:

Module 1: Get started with Dynamics 365 Commerce

• Introduction to Unified Commerce platform
• Dynamics 365 Commerce architecture
• Deployment of Dynamics 365 Commerce
• Hardware and peripherals

 

Lab : Group discussion on hardware

Lab: Group discussion on store topologies

 

Module 2: Configure Commerce Headquarters

• Configure prerequisites and Commerce parameters
• Configure and maintain payment processing
• Configure Commerce Data Exchange (CDX)
• Configure delivery modes and charges
• Configure and work with statements

 

Lab: Group discussion on selection of the right payment connector

Lab: Configure prerequisites for Online store channel

 

Module 3: Products and Merchandising

• Product information management
• Merchandising in Dynamics 365 Commerce
• Product recommendations and product discovery

 

Lab: Configure a retail product

Lab: Group discussion on Product discoverability

 

Module 4: Retail Pricing

• Manage Pricing
• Manage discounts and promotions

 

Lab: Retail discounts

Lab: Create and simulate sales pricing

 

Module 5: Loyalty and customer experience

• Customer Management
• Loyalty and affiliations

 

Lab: Configure a new Loyalty scheme

Lab: Group discussion on Importance of clienteling in Retail

 

Module 6: Point of sale

• Introduction to POS
• Channel Setup
• Configure Cash and Shift management
• Worker Setup
• Point of Sale Setup
• Customer management at POS
• Transaction processing
• Inventory processing
• End of day processing
• Reporting
• Configure and work with Task management
• Test POS
• Maintain registers and devices
• Localization

 

Lab: Create a customer pick up order and pick up the order

Lab: Set up a new POS register and device

 

Module 7: Configure and work with call centers in Dynamics 365 Commerce

• Configure channel
• Configure Product Catalogs
• Configure Order Holds
• Create call center orders
• Configure call center directed selling
• Configure Returns and Refunds
• Configure continuity orders and installment billing

 

Lab: Create transactions in a call center

Lab: Create a call center order

 

Module 8: Work with E-Commerce in Dynamics 365 Commerce

• Describe e-commerce core capabilities
• Configure an E-Commerce Channel in Dynamics 365 HQ
• Configure an E-Commerce site
• Configure and manage E-Commerce site content
• Describe & Demonstrate digital asset management
• Configure business-to-business (B2B) site
• Configure Ratings and reviews functionality
• Demonstrate E-Commerce Order Processing

 

Lab: Create and manage an e-commerce site

Lab: Configure an online store channel

 

Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce

• Configure and work with Stock replenishment
• Configure and work with Order fulfillment

 

Lab: Set up a rule for DOM & see it in action

Lab: DOM Scenarios, Rules and examples

 

Module 10: Work with Dynamics 365 Fraud Protection

• Overview of Dynamics Fraud Protection
• Describe Dynamics Fraud Protection Services
• Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce

 

Lab: Group discussion: A fraud protection case study

Lab: Group discussion: Discuss options for identifying and preventing fraud