CONTENUTI
Work with cases in Dynamics 365 Customer Service
- Get started with Dynamics 365 Customer Service
- Managing cases with Dynamics 365 Customer Service Hub
- Manage cases with Dynamics 365 Customer Service workspace
Work with entitlements and service level agreements in Dynamics 365 Customer Service
- Work with service-level agreements in Dynamics 365 Customer Service
- Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Work with Knowledge Management Solutions in Dynamics 365 Customer Service
- Create knowledge management solutions in Dynamics 365 Customer Service
- Search and filter knowledge articles by using Dynamics 365 Customer Service
- Use knowledge articles to resolve Dynamics 365 Customer Service cases
Help agents be more productive in Dynamics 365 Customer Service
- Create custom experiences for agents with agent experience profiles in Customer Service
- Enhance agent productivity with Customer Service workspace
- Manage cases with Dynamics 365 Customer Service workspace
- Enhance agent productivity and personalization in Omnichannel for Customer Service
- Enhance agent productivity and personalization in Customer Service Hub
- Get started with Dynamics 365 Productivity Tools
- Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
Route and distribute work in Dynamics 365 Customer Service
- Get started with unified routing for Dynamics 365 Customer Service
- Route and distribute work with unified routing in Dynamics 365 Customer Service
- Use skill-based routing in Dynamics 365 Customer Service
- Entity record routing with Omnichannel for Dynamics 365 Customer Service
Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
- Get started with Omnichannel for Customer Service
- Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
- Deploy a Voice channel in Dynamics 365 Customer Service
- Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
- Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
- Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
- Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service
Create surveys with Dynamics 365 Customer Voice
- Create a survey project with Dynamics 365 Customer Voice
- Create customer surveys with Dynamics 365 Customer Voice
- Send Dynamics 365 Customer Voice surveys
- Automate Dynamics 365 Customer Voice surveys with Power Automate
- Embed surveys in your website with Dynamics 365 Customer Voice
- Create customer Power BI reports in Dynamics 365 Customer Voice
Get started with Dynamics 365 Customer Service scheduling
- Set up Customer Service scheduling
- Schedule services with Customer Service scheduling
Work with Customer Service Insights
- Get started with Customer Service Insights
- Create visualizations for Dynamics 365 Customer Service
Use Connected Customer Service with Dynamics 365
- Get started with Connected Customer Service for Dynamics 365 and Azure IoT
- Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT