This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:

• Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
• Manage Teams meetings, webinars, and town halls
• Configure Microsoft Teams Rooms and Surface Hub devices
• Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
• Apply identity and access management best practices

Before attending this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics