Al termine del corso i partecipanti saranno in grado di applicare i principi ITIL in contesti operativi, integrando pratiche di miglioramento continuo.
È necessario avere una buona conoscenza della lingua inglese.
È inoltre richiesto il possesso di almeno una di queste due certificazioni:
Digital products and services
Introduction to digital products and services / The digital product and service lifecycle management activities
Discover
Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
Design
Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
Acquire
Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
Build
Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
Transition
Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
Operate
Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
Deliver
Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
Support
Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
The ITIL Product and Service Lifecycle
Managing the end-to-end lifecycle / ITIL, AI and other frameworks
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